Terms of Service

1. Who we are

The goned mail service (the “Service”) is provided by GENERAL OFFICE SOLUTIONS S.R.L., a Romanian limited liability company with its registered office at Sat Rancaciov, Com. Calinesti, nr. 9, Arges county, postal code 117202, Romania, registered with the Trade Register under no. J03/2103/2021, sole registration code (CUI) 44854196, not registered for VAT (the “Provider”, “we”).

“goned” and “goned mail” are trade names used by the Provider.

You can reach us at hello@goned.studio or on WhatsApp at +40 750 409 061.

2. Definitions

• -“Customer” / “you” - the individual or legal entity that creates an account or buys a subscription to the Service.
• -“Account” - the portal account tied to the email address you sign in with at mail.goned.studio.
• -“Mailbox” - an email box hosted within the Service, on a Customer domain or on a domain made available by the Provider.
• -“Plan” - the chosen subscription package (Starter, Business or Pro), with its limits and price.
• -“Customer Content” - the email messages, attachments, contacts and any other data that the Customer or its users send, receive or store through the Service.
• -“DPA” - the Data Processing Agreement in Annex A, available at /legal/dpa.

3. What the Service is

We provide professional email hosting: mailboxes with standard IMAP and SMTP access, anti-spam filtering, setup and maintenance of SPF, DKIM and DMARC records, outbound delivery through managed, reputation-monitored infrastructure, a web portal to manage accounts and domains, and a basic webmail for reading and sending.

The exact features and limits of each Plan are those shown on the pricing page at the time you subscribe. We may improve or adjust functionality over time without materially reducing what you paid for during the current period.

4. Account and eligibility

• -You must be at least 18 and have full legal capacity to enter contracts. The Service is intended for professional (B2B) use and is not offered for the personal use of minors.
• -The information you provide at sign-up and for billing must be accurate, complete and kept up to date. For legal entities, we verify the fiscal code against the public ANAF register.
• -You are responsible for keeping your Account and Mailbox passwords secure and for all activity under them. Tell us without delay if you suspect unauthorised use.
• -An Account belongs to a single Customer. You may not resell or redistribute the Service to third parties without our written consent.

5. Prices, payment and billing

• -Prices are stated in euro (EUR) and are those shown when you subscribe. The Provider is currently not registered for VAT; if that changes, prices may be adjusted by the applicable VAT with prior notice.
• -Payments are processed by Stripe. We do not store your full card details; they are handled directly by Stripe.
• -Subscriptions renew automatically, monthly or yearly depending on the interval chosen, until cancelled. The yearly interval is charged in full at the start of each subscription year.
• -We issue an invoice for every payment. Electronic invoicing to the national system (e-Factura) will be added separately; until then you receive the invoice by email.
• -Except where mandatory law provides otherwise (including consumer rights), amounts paid for a billing period that has already started are non-refundable.

6. Renewal, cancellation and changing Plan

• -You can cancel at any time, from the portal or from the Stripe billing portal. Cancellation takes effect at the end of the current billing period; you keep access until then.
• -You can upgrade to a higher Plan at any time; the difference is billed pro rata on the next invoice.
• -Downgrading is only possible if your current usage (number of mailboxes, domains, storage) fits within the new Plan's limits. Otherwise you first remove what exceeds the limit.
• -On a downgrade, the storage quotas of mailboxes managed through the portal are adjusted to the new Plan's values.

7. Non-payment and suspension

If a payment fails, Stripe retries according to its own policy. If payment ultimately cannot be collected, the Account is suspended: access to the portal and to sending is blocked, and you receive an email notice.

During suspension, existing mailboxes and messages are retained. If the situation is not resolved within 60 days of suspension, we may permanently delete the Account, the mailboxes and the associated Customer Content without further notice.

8. Acceptable use policy

By using the Service you agree not to use it for:

• -sending unsolicited bulk commercial messages (spam), by any mechanism, or sending at volumes that harm the reputation of the shared infrastructure;
• -phishing, fraud, or impersonating another person or organisation;
• -distributing malware, links to malware, or content designed to compromise systems;
• -unlawful content, including child sexual abuse material, incitement to hatred or violence, defamation, infringement of intellectual property rights;
• -harassment, threats or abuse directed at other people;
• -circumventing the technical limits, anti-abuse thresholds or security measures of the Service.

9. Availability and maintenance

• -We make reasonable efforts to keep the Service continuously available, but we do not guarantee uninterrupted availability for the Starter and Business Plans. A guaranteed service level (SLA) may be agreed separately for the Pro Plan.
• -Planned maintenance that may affect the Service is announced in advance where possible. Emergency security work may be carried out without prior notice.

10. Your data and security

Our processing of personal data in connection with the Account and billing, as controller, is described in the Privacy Policy (/legal/privacy).

To the extent that, through your use of the Service, we process personal data contained in Customer Content on your behalf and on your instructions, we act as a processor and our relationship is governed by the DPA (Annex A, /legal/dpa), which forms an integral part of these Terms.

We apply appropriate technical and organisational measures to protect data, described in the DPA. No system is completely free of risk, however.

11. Backup

We take backups of the email infrastructure, with a retention period matching the chosen Plan (30, 90 or 180 days). These backups exist for incident recovery and do not replace your own archiving. We recommend you keep your own copies of important messages.

12. Intellectual property

• -The portal, software, documentation and marks of the Service remain the property of the Provider or its licensors. We grant you a limited, non-exclusive, non-transferable right to use the Service for the duration of the subscription.
• -Customer Content remains yours. We claim no rights over it and process it only to provide the Service and in accordance with the DPA.

13. Limitation of liability

• -The Service is provided “as is” and “as available”, to the maximum extent permitted by law. This does not affect mandatory consumer rights.
• -We are not liable for indirect damages, lost profits, lost data or lost goodwill arising from the use of, or inability to use, the Service.
• -Our total liability to you for any claim relating to the Service is limited to the amount you actually paid for the Service in the 12 months before the event giving rise to the claim.
• -The limitations above do not apply in cases of wilful misconduct, gross negligence, personal injury, or other cases where liability cannot be limited under the law.

14. Term and termination

• -The contract runs for the duration of the subscription and renews with it.
• -Either party may terminate for the other's material breach if the breach is not cured within 15 days of notice.
• -We may suspend or terminate the Service immediately in cases of serious abuse, security risk, or a request from a competent authority.
• -On termination, we make Customer Content available for export for 30 days, after which we delete it, subject to backup retention periods and legal retention obligations.

15. Changes to the Service and to the Terms

We may change these Terms or the Service. Changes that materially disadvantage you are communicated to you at least 30 days before they take effect, by email or through the portal. If you do not agree, you can cancel before the effective date; continuing to use the Service after that date means you accept the new version.

Each version of these Terms is identified by a date. The version accepted at subscription is recorded as evidence in the Stripe payment system.

16. Force majeure

We are not liable for failure to perform caused by events beyond our reasonable control, including failures of infrastructure providers, large-scale cyber-attacks, communications network outages, acts of authorities, and natural disasters.

17. Governing law and dispute resolution

• -The contract is governed by Romanian law.
• -Disputes are resolved amicably; failing that, they fall under the jurisdiction of the courts at the Provider's registered office. For consumer customers, the mandatory jurisdiction and protection rules provided by law continue to apply.
• -Consumers may contact the Romanian consumer authority (anpc.ro) and may use the EU online dispute resolution platform (ec.europa.eu/consumers/odr).

18. Miscellaneous

• -If a provision is held void or unenforceable, the rest of the Terms remains in force.
• -You may not assign your rights and obligations under the contract without our written consent. We may assign the contract to a successor in interest, with notice.
• -These Terms, together with the Privacy Policy and the DPA, are the entire agreement between the parties regarding the Service.

19. Contact

GENERAL OFFICE SOLUTIONS S.R.L. - Sat Rancaciov, Com. Calinesti, nr. 9, Arges county, 117202, Romania. Email: hello@goned.studio. WhatsApp: +40 750 409 061.

Annex A - Data Processing Agreement

The Data Processing Agreement (DPA) is Annex A to these Terms and applies whenever we process personal data on your behalf. The full text is available at /legal/dpa and is deemed accepted together with these Terms.